Enterprise Desktop Support Specialist

2 days ago


North Sydney Council, Australia NEC IT Solutions Australia Pty Ltd Full time
About the Role

We are seeking an experienced Enterprise Desktop Support Specialist to join our Sydney-based team. As a key member of our End User Computing (EUC) group, you will provide high-level technical desktop support to our customers.

Key Responsibilities
  • Installation and relocation of EUC hardware such as desktops, laptops, and terminals
  • Remote desktop services and troubleshooting for customers
  • Hardware Asset tracking and management
  • Desktop break/fix services in the ICT environment
  • Prioritization of workload and collaboration with seniors on P1 and P2 incidents
  • Technical support for EUC systems and facilities
About You

To be successful in this role, you will have a minimum of 1 year of experience in an EUC role, with expertise in Windows Server, AD, Exchange, MDM, SCCM, and working within a large multi-site organization. You will also possess strong communication and stakeholder management skills, with the ability to provide leadership and guidance to other ICT support teams.

What We Offer
  • A competitive salary of $80,000 - $110,000 per annum
  • Flexible work arrangements and bonus days off
  • Discounted health insurance options and up to 14 weeks paid parental leave
  • Ability to purchase additional leave and free confidential counseling services
  • Salary sacrificing options and a range of employee benefits
About Us

At NEC IT Solutions Australia Pty Ltd, we pride ourselves on fostering a dynamic and collaborative work environment that encourages innovation and continuous improvement. Our team members take ownership of customer problems and provide polite, friendly, patient, and professional service.



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