Deployment and Implementation Liaison Officer

2 weeks ago

Perth, Western Australia Department of Education, Western Australia Full time
About the Role

We are seeking a highly dedicated and motivated Liaison Officer to join our dynamic and growing team in the Implementation and Deployment workstream. As a Liaison Officer, you will be working closely with all schools in the rollout of the new Kaartdijin Solution, providing high-level customer service and support as you facilitate the schools' onboarding to the Kaartdijin Solution.

Key Responsibilities
  • Configure schools' Compass platform and conduct checks within the system to ensure a quality standard, prior to schools going live with Kaartdijin.
  • Build rapport to guide schools through the process, check-in, and influence action/progress with each school.
  • Respond to school queries via telephone or Microsoft Teams relating to your assigned school's Deployment Journey.
  • Triage and respond to support requests for schools that are going live/are live with Kaartdijin.
  • Work collaboratively with the Principal Project Officers (Liaison Officer Line Managers) and Program members to escalate any issues that cannot be resolved at the first level.
Requirements
  • High level of practical experience and skills related to influencing change.
  • Strong planning and problem-solving skills.
  • Ability to engage and build trust with stakeholders to deliver advice that is accurate and timely within a fast-paced environment.
  • Experience in Microsoft Office products (Teams, SharePoint, Word, Excel, and Outlook) is highly desirable for this role.
What We Offer
  • 11.5% employer contributed superannuation, increasing to 12% by July 2025.
  • Generous leave entitlements including annual, personal, long service, and parental leave.
  • Professional development opportunities and study leave/assistance.
  • Access to salary packaging (in accordance with relevant industrial instruments).
  • Modern end of trip facilities/changerooms.
  • Easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance.

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