Deployment and Implementation Liaison Officer

3 weeks ago


Perth, Western Australia Department of Education, Western Australia Full time
About the Role

We are seeking a highly dedicated and motivated Liaison Officer to join our dynamic and growing team in the Implementation and Deployment workstream. As a Liaison Officer, you will be working closely with all schools in the rollout of the new Kaartdijin Solution, providing high-level customer service and support as you facilitate the schools' onboarding to the Kaartdijin Solution.

Key Responsibilities
  • Configure schools' Compass platform and conduct checks within the system to ensure a quality standard, prior to schools going live with Kaartdijin.
  • Build rapport to guide schools through the process, check-in, and influence action/progress with each school.
  • Respond to school queries via telephone or Microsoft Teams relating to your assigned school's Deployment Journey.
  • Triage and respond to support requests for schools that are going live/are live with Kaartdijin.
  • Work collaboratively with the Principal Project Officers (Liaison Officer Line Managers) and Program members to escalate any issues that cannot be resolved at the first level.
Requirements

We are looking for a highly organized person, who is adaptable, proactive, and pragmatic. The team is growing and requires a person who is team-focused, resilient, supportive, level-headed in high-pressure situations, and able to adjust individual priorities based on team requirements.

Suitable applicants will ideally have a high level of practical experience and skills related to influencing change, possess strong planning and problem-solving skills, and can engage and build trust with stakeholders to deliver advice that is accurate and timely within a fast-paced environment.

What We Offer

We offer a range of benefits, including:

  • 11.5% employer contributed superannuation, increasing to 12% by July 2025.
  • Generous leave entitlements including annual, personal, long service, and parental leave.
  • Professional development opportunities and study leave/assistance.
  • Access to salary packaging (in accordance with relevant industrial instruments).
  • Become a member with the onsite East Perth Gym.
  • Modern end-of-trip facilities/changerooms.
  • Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
How to Apply

Full details of the role, selection criteria, and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact



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