Customer Service Associate
2 weeks ago
About the Role:
As a Customer Operations Representative at Avis Budget Group, you will be a key contributor to our team, delivering exceptional customer service and ensuring a seamless experience for our clients. Your primary responsibilities will include interacting with customers, promoting the Avis Budget Group brand, and providing support with rental transactions, contracts, and bookings.
Responsibilities:
- Engage with customers to deliver personalized service and build strong relationships.
- Complete rental transactions, contracts, and bookings efficiently and accurately.
- Inspect vehicles for damages and ensure they are cleaned to company standards.
- Provide support with marketing products and services to customers.
Perks and Benefits:
- Competitive pay and performance incentives.
- Wellbeing program with life insurance, discounted health insurance, and superannuation options.
- Access to Perkbox, offering discounts and offers with hundreds of retailers and brands.
- Employee discounts on car rental across Avis Budget Group.
- Employee Assistance Program (EAP) for mental health and wellbeing support.
Requirements:
- Full and valid driver's license.
- Minimum availability of 3-4 days per week.
- Previous experience in retail, hospitality, customer service, sales, or similar roles.
- Ability to work in a fast-paced environment and deliver exceptional customer service.
- Comfortable learning and using computer systems to accurately input rental information.
About Avis Budget Group:
Avis Budget Group is a leading provider of global transportation solutions, with a team of over 25,000 driven people. Our culture is performance-driven, and we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.
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