Customer Service Associate

2 weeks ago


Rockhampton, Queensland, Australia Avis Full time

About the Role:

As a Customer Operations Representative at Avis Budget Group, you will be a key contributor to our team, delivering exceptional customer service and ensuring a seamless experience for our clients. Your primary responsibilities will include interacting with customers, promoting the Avis Budget Group brand, and providing support with rental transactions, contracts, and bookings.

Responsibilities:

  • Engage with customers to deliver personalized service and build strong relationships.
  • Complete rental transactions, contracts, and bookings efficiently and accurately.
  • Inspect vehicles for damages and ensure they are cleaned to company standards.
  • Provide support with marketing products and services to customers.

Perks and Benefits:

  • Competitive pay and performance incentives.
  • Wellbeing program with life insurance, discounted health insurance, and superannuation options.
  • Access to Perkbox, offering discounts and offers with hundreds of retailers and brands.
  • Employee discounts on car rental across Avis Budget Group.
  • Employee Assistance Program (EAP) for mental health and wellbeing support.

Requirements:

  • Full and valid driver's license.
  • Minimum availability of 3-4 days per week.
  • Previous experience in retail, hospitality, customer service, sales, or similar roles.
  • Ability to work in a fast-paced environment and deliver exceptional customer service.
  • Comfortable learning and using computer systems to accurately input rental information.

About Avis Budget Group:

Avis Budget Group is a leading provider of global transportation solutions, with a team of over 25,000 driven people. Our culture is performance-driven, and we encourage and support each other to be at our best through leadership, training, tools, and rewards. We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.



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