Parts Interpreter

3 weeks ago


Rockhampton, Queensland, Australia Hastings Deering Full time

About the Role

Hastings Deering is seeking a skilled Parts Interpreter to provide exceptional customer service and support. This role involves ensuring all customer contact is professionally handled, and customer orders are processed promptly and accurately.

The key responsibilities of this role include:

  • Providing technical information to customers based on published facts only.
  • Researching and consulting the latest parts books, IRM's, Technical Partsgrams, SIS, TMI, AX, and other resources for correct part numbers.
  • Developing customer loyalty by ensuring attention to all customer needs, issues, and concerns.
  • Utilizing business systems to maximize customer satisfaction regarding parts availability and order delivery.
  • Completing critical tasks within acceptable target times and contacting customers as needed.

Required Skills and Competencies:

  • Thorough knowledge of Caterpillar and associated products parts and services.
  • Experience working within a parts-oriented department.
  • Sound computing skills, including good working knowledge of Microsoft AX.
  • Ability to maintain a high level of workplace health and safety.

About the Benefits:

  • A competitive remuneration package.
  • A rewarding career with diverse opportunities.
  • Annual salary reviews.
  • Salary Continuance Insurance.
  • Ongoing training and support to further your career.
  • Paid parental leave options.
  • Employee Assistance Program for employees and their families.
  • Discounts on private health, vehicles, travel, and more.
  • A culture of inspiration, innovation, collaboration, and execution.

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