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Healthcare Professional Liaison
1 month ago
Job Overview
We are seeking a skilled Healthcare Professional to join our team at the Aushealth Hospital Research Fund Ltd, based in Bowen Hills QLD. The successful candidate will be responsible for liaising with patients, medical consultants, and external organisations relating to hospital fees and charges.
About the Role
This is a full-time opportunity that offers a competitive salary package, including access to salary sacrifice, as well as support for your professional development and growth within the healthcare industry.
Key Responsibilities
- Liaise with patients, medical consultants, and external organisations relating to hospital fees and charges
- Meet patients in the hospital to obtain financial consent and relevant admission paperwork
- Assist with the resolution of account queries for patients and health funds
- Provide exceptional customer service through building and maintaining effective relationships
- Maintain confidentiality of patient records
- Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to
Requirements
- Prior experience in a similar healthcare role (desirable)
- Excellent interpersonal and communication skills
- Exceptional organisation and time management skills
- An understanding of private health insurance cover and associated processes (desirable)
- Excellent computer literacy skills with proficiency in the MS Office suite
- Resilience in having challenging conversations and ability to empathise with vulnerable customers
- Ability to work collaboratively with a multi-disciplinary team
- Ability to problem solve and negotiate
- High level of accuracy and attention to detail
What We Offer
- A competitive salary package, including access to salary sacrifice
- Support for your professional development and growth within the healthcare industry
- Opportunities for career advancement
- A dynamic and supportive work environment
Estimated Salary: $60,000 - $80,000 per annum, depending on experience