Operational Excellence Lead
3 weeks ago
Overview
">At Programmed, we empower our employees to deliver exceptional services and drive business growth. We are seeking a highly skilled Operational Excellence Lead to join our Water team in Melbourne.
">About the Role
">The Operational Excellence Lead will report directly to the Services Manager and be responsible for delivering high-quality operational and maintenance services. This strategic role requires strong leadership skills, with the ability to lead a team of planners, supervisors, engineers, and trade workers to achieve productivity, quality, and safety objectives.
">Key Responsibilities
">- Service Improvement: Implement significant and complex service improvements across a large geographical footprint, driving business-wide cost savings and efficiency gains.
- Process Development: Develop and implement processes focused on achieving administrative process improvements and client/internal services delivery.
- Culture and Learning Environment: Create a culture that encourages employees to develop and progress, fostering a learning environment that supports employee growth and well-being.
- Stakeholder Management: Build and maintain strong working relationships with internal and external stakeholders, ensuring effective communication and issue resolution.
- Operational Issue Resolution: Oversee the timely resolution of operational issues, minimizing downtime and maximizing customer satisfaction.
- Customer Expectation Management: Manage customer expectations through frequent, accurate, and timely updates, ensuring that all promises made can be and are delivered meeting clients' expectations.
- Integrity and Communication: Act and communicate with integrity in all client dealings, ensuring that all promises made can be and are delivered meeting clients' expectations.
- Operational Excellence: Ensure the delivery of operational excellence to maximize customer satisfaction and provide an avenue to promote Programmed and opportunities to win additional work.
Requirements and Qualifications
">- Engineering or Trade Qualifications: Possess engineering or trade qualifications, with relevant experience in setting and delivering on short, mid, and long-term strategic objectives.
- Leadership Experience: Demonstrated experience in leadership capacity, particularly leading large self-performing teams.
- Change Management and Process Improvement: Proven track record in change management and process improvement, with the ability to think laterally and challenge conventional thinking.
- Strong Written and Verbal Skills: Possess strong written and verbal skills, with the ability to multi-task through the use of multiple systems, tools, and processes.
Benefits and Compensation
">- Competitive Remuneration Package: Offered a competitive remuneration package, including a salary range of $120,000 - $150,000 per annum, dependent on experience.
- Awesome Team and Wellbeing Initiative: Join a great team that values employee wellbeing and offers a supportive and inclusive work environment.
- Paid Parental Leave and Discounts: Enjoy paid parental leave and great discounts with selected retailers.
- An Employee Assistance Program: Access an Employee Assistance Program, which incorporates a tailored wellbeing initiative.
About Us
">Programmed is a leading provider of asset management, facilities maintenance, and project management services across various industries. We value career development, support flexibility, and care about our employees' personal wellbeing and safety.
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