Operations Excellence Manager

1 day ago


Melbourne, Victoria, Australia Liberty Financial Group Full time
About Liberty Financial Group

Liberty Financial Group is an award-winning consumer lender, renowned for its innovative risk-based pricing approach and wide range of alternate data sources. Our mission is to provide fairer, better rates for borrowers.

Why Join Us?

We offer a competitive package including a mix of base salary and bonuses, as well as opportunities for growth and career progression within our dynamic team. Our benefits package includes wellness perks, social events, community groups, and more.

The Role: Operations Excellence Manager

This exciting opportunity exists within our Operations Support team, where you will lead a team of passionate professionals who are the first point of contact for all MoneyPlace customers. As an Operations Excellence Manager, you will be responsible for coaching your team to achieve individual, team, and business objectives, while allocating tasks and ensuring they provide a delightful experience to customers.

Your day will be filled with:

  • Managing and developing your team
  • Allocating daily, weekly, and monthly work tasks
  • Upskilling your team members through training programs
  • Overseeing customer hardship applications and optimizing task timings
  • Enhancing our company's reputation and supporting broader business initiatives to improve performance, efficiencies, and customer satisfaction
What We're Looking For

We're seeking a highly motivated and experienced leader with at least 2 years of leadership experience. You'll have a track record of stakeholder engagement, strong computer skills, including Excel proficiency, and exposure to consumer lending and credit assessments would be advantageous. Familiarity with Salesforce systems is also desirable.

As a key member of our team, you will be part of a collaborative, innovative, and dedicated group of lifelong learners who strive to grow, inspire, and achieve amazing things together.



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