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Strategic Growth Lead
2 weeks ago
We're seeking a highly skilled Associate Account Director to join our award-winning team. This full-time position requires passion, strategic relationships, and delivering exceptional results for clients.
The role involves:
- Customer Focus: Focus on customer satisfaction, bring new ideas, and solve challenges. Work closely with clients to ensure a smooth onboarding experience and transition to our platform.
- Relationship Building: Own relationships with strategic clients, take responsibility for driving growth from these accounts. Ask insightful questions, develop strategic account plans, and pitch concepts to generate additional sales.
- Collaboration: Collaborate with Customer Success and Technical Operations teams to achieve account goals. Work closely with Product, Sales, and Marketing Teams to deliver the best outcomes for clients.
- Culture Champion: Champion our vibrant culture, share and challenge ideas to ensure successful outcomes.
- Commercial Acumen: Achieve strong-positive ROI outcomes at scale through efficient activation strategies and a deep understanding of growth drivers.
- Advocacy: Promote Frankie, our product, people, and values.
Key qualifications include:
- 2+ years of experience in account management, account executive, or partnership roles, preferably in start-ups or scale-ups.
- Experience managing complex businesses (SaaS) and partnering with C-level executives.
- Exceptional storytelling, presentation, and writing skills.
- Honed ability to manage multiple clients and thrive under pressure.
- Proven relationship management skills, consistently achieving account goals.
- Ideal experience in banking, FinTech, SAAS-based products, or identity verification.
As an Associate Account Director, you'll enjoy:
- Pick Your Own Tech: An allowance to purchase preferred technology.
- Ongoing Development Opportunities: Continuous development and learning opportunities.
- Hybrid Working: A balance between remote work and office collaboration.
- Enhanced Parental Leave: Up to 12 weeks paid parental leave for primary carers and 4 weeks for secondary carers.
- Team Building & Social Events: Regular events to foster collaboration and teamwork.
- Merchandise: A Frankie hoody and t-shirt upon starting.
Ability to commute/relocate: Melbourne, VIC 3000 (required)
Work Authorisation: Australia (preferred)
Work Location: Hybrid remote in Melbourne, VIC 3000
