Head of Customer Experience
2 months ago
About The GPT Group
The GPT Group is a leading property company that manages a diverse portfolio of assets across Australia. With a strong focus on customer experience, we strive to deliver exceptional outcomes for our customers and stakeholders.
Job Summary
We are seeking a highly motivated and creative Head of Customer to establish and manage the national customer strategy for our Office business. This is a broad leadership role encompassing brand, marketing, customer strategy and experience, technology solutions and thought leadership.
Key Responsibilities
- Develop and implement a clear, data-driven customer strategy and aligned brand value proposition to deliver a consistent and exceptional customer experience across the Office portfolio.
- Partner with a leading university to provide bespoke research and thought leadership on flexible workspaces and the future of work.
- Proactively manage the brand architecture across the Office portfolio, ensuring alignment with the brand value proposition and customer strategy.
- Work with our technology team to manage the delivery of innovative technology solutions that meet the needs of flexible workspaces and hybrid working.
- Lead and further develop a team of customer and marketing professionals to deliver exceptional outcomes that align with our corporate mission of Experience First.
- Expertly build strong working relationships with a broad range of internal and external stakeholders.
Requirements
This is an outstanding opportunity for a highly motivated and engaging executive with a proven track record in a range of diverse customer-focused roles such as marketing, sales, brand, product development, innovation and technology. Experience in property, flexible workspace or another B2B sector would be advantageous.
You will relish analysing and understanding customer behaviour and can demonstrate the ability to apply that knowledge to successfully develop customer strategy, new products and services, as well as improving processes to meet their needs and deliver value.
With exceptional communication skills, you will be an experienced people leader with the ability to engage with, and influence, stakeholders from across the business to deliver seamless customer experience and strong commercial results.
What We Offer
- Enjoy flexible working arrangements and generous leave options.
- Experience market-leading parental leave benefits including 22 weeks paid leave for either carer or childcare allowance once you return to work.
- Embrace diverse and challenging career opportunities, supported by our dedicated Learning & Development Team committed to your growth.
- Engage in comprehensive Wellbeing programs and benefit from market-leading policies and support tailored to diverse needs.
- Be recognised by peers through nomination awards and take part in our generous Employee Referral Program.
About Our Culture
We value our people and strive to create a workplace that is inclusive, diverse and supportive. We are committed to making a positive impact on the communities we serve and are proud to be a leader in sustainability and social responsibility.
How to Apply
If you are a motivated and experienced professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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