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Head of Sales and Customer Experience

1 month ago

Melbourne, Victoria, Australia Tal Services Limited Full time
Job Title: Head of Sales and Customer Care

At Tal Services Limited, we are seeking an experienced and results-driven Head of Sales and Customer Care to lead our sales and customer service teams to achieve exceptional customer satisfaction and performance.

Key Responsibilities:

  • Lead and inspire a high-performing team of sales and customer service consultants to drive business growth and customer satisfaction.
  • Develop and implement effective training programs to equip teams with the necessary knowledge and skills to meet customer needs.
  • Oversee the development of sales strategies and operational plans to achieve business objectives.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.

Requirements:

  • Relevant academic qualifications and professional certifications.
  • 5+ years of industry experience with a strong understanding of business, industry trends, and competitor activity.
  • In-depth knowledge of insurance sales processes, regulations, and the ability to provide valuable business recommendations.
  • Proven ability to deliver excellent customer service, backed by strong product and systems knowledge.
  • Strong stakeholder management and relationship-building skills.
  • Leadership experience with effective communication and influence at senior management levels.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.

How to Apply:

Please submit your application, including your resume and a cover letter, to our recruitment team. We look forward to hearing from you.