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Delivering Exceptional Customer Experiences
2 weeks ago
We are seeking a highly motivated and experienced Assistant Manager to join our leadership team.
This is an exceptional opportunity for someone who can inspire and lead a team of customer-focused individuals, delivering exceptional experiences for customers.
The successful candidate will be responsible for:
- Operational Excellence: Monitoring and enhancing customer service activities, controlling day-to-day operations, and ensuring compliance with policies and procedures.
- Leadership and Team Management: Providing support and assistance to the duty manager and team members, facilitating recruitment, induction, and training, and coaching and appraising employees.
- Revenue and Financial Performance: Analysing operating statements, identifying areas for improvement, and taking corrective action to align with evolving business needs.
- Customer Service Focus: Ensuring employees focus on exceeding customer expectations, responding to customer feedback, and developing productive customer relationships.
Key Requirements:
- 1-3 years' supervisory experience in a retail, food service or hospitality/leisure environment.
- Previous experience with sales figures preferred.
- Senior first aid certification.
What We Are Looking For:
- A team-oriented individual with strong interpersonal skills.
- Commercial acumen.
- Effective communication skills.
- The ability to lead and coach team members.
