Service Excellence Expert

1 week ago

Melbourne, Victoria, Australia beBeeResponsibility Full time $70,000 - $75,000
Customer Service Manager Job Overview

Melbourne Tractors, a leading supplier of new and used construction equipment, is seeking an experienced Customer Service Manager to join its team.

The ideal candidate will be responsible for developing policies, maintaining customer relationships, and providing efficient business-focused services.

Key responsibilities include:

  • Developing and reviewing policies concerning customer relations and goods and services provided
  • Maintaining good customer relationships
  • Overseeing customer queries and concerns
  • Processing invoices using company software
  • Providing customer summaries and reports using company software and Excel
  • Liaising with other organisational units and customers to identify expectations

To be considered, candidates must have excellent customer service experience, strong communication skills, and the ability to work independently or as part of a team.

Required Skills and Qualifications
  • Excellent customer service experience
  • Strong communication skills
  • Ability to work independently or as part of a team
Benefits

This role offers a unique opportunity to develop your career in a fast-paced industry. You will have the chance to make a real impact on our customers' experiences and help shape the future of our organisation.

Others

As a Customer Service Manager, you will be responsible for ensuring that all customer interactions are handled efficiently and effectively. This will involve developing and implementing policies and procedures, as well as working closely with other teams to ensure seamless communication.

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