Service Excellence Expert

1 week ago

Melbourne, Victoria, Australia beBeeFulfillment Full time $89,999 - $124,999

Optimize Network Performance

About the Role

The FWS Assurance Specialist plays a pivotal role in delivering high-quality service assurance across the nbn network.

Key Responsibilities:
  • Tackle complex Fixed Wireless and Satellite incidents to minimize downtime and ensure seamless customer experiences
  • Maintain accurate records through Salesforce, fostering data-driven decision-making and process improvements
  • Drive performance excellence by meeting and exceeding service levels

This specialist requires strong stakeholder engagement with internal teams, offshore partners, and external service providers to drive timely, customer-centric outcomes.

What We're Looking For
  • A background in telecommunications or IT with hands-on experience in customer operations, service activation, and technical support
  • A proven ability to work independently, manage multiple tasks, and build robust relationships with stakeholders

We value collaboration, analytical thinking, and a commitment to exceptional service delivery.

Foster Strong Relationships and Deliver Results

In this role, you will have the opportunity to develop your skills and expertise in service assurance, working closely with cross-functional teams to deliver business outcomes. If you are a motivated and results-driven individual with a passion for technology and customer satisfaction, we encourage you to apply.

About Our Team

We are a team of dedicated professionals who share a common goal: to provide exceptional service to our customers. Our team is passionate about innovation, collaboration, and continuous improvement. If you join us, you can expect a dynamic and supportive work environment that fosters growth, development, and recognition.

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