Excellent Service Delivery Expert

1 week ago


Melbourne, Victoria, Australia beBeeServiceQuality Full time $97,555 - $111,142
Service Quality Specialist

This role supports the Quality Assurance Team in conducting Dealership Service Evaluations to assess service quality and performance across Australia and New Zealand.

Key Responsibilities:
  • Conduct thorough evaluations of dealership service quality and performance.
  • Identify and report critical issues, ensuring timely follow-up on corrective actions.
  • Analyze customer satisfaction data using Net Promoter Score (NPS) metrics.
  • Collaborate with cross-functional teams to implement improvement measures.
  • Maintain detailed records and prepare comprehensive reports using Excel and other data analysis tools.
Requirements:
  • Bachelor's degree or higher in business administration.
  • Minimum 2 years' experience in sales, preferably within the automotive industry.
  • Proficient in data analysis software, particularly Microsoft Excel.
  • Strong written and verbal communication skills.
  • Able to travel frequently within Australia and New Zealand.
Benefits:
  • Opportunity to work with a dynamic team dedicated to delivering exceptional service.
  • Professional development opportunities to enhance your skills and knowledge.


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