
Customer Service Team Lead
4 days ago
This role is ideal for an experienced customer service leader looking to take their career to the next level.
- As a Team Leader, you will be responsible for guiding and mentoring a team of Customer Service representatives to deliver exceptional service to our clients.
- You will work closely with the team to develop and implement strategies that improve customer satisfaction and engagement.
- Mentor and coach team members to enhance their skills and performance.
- Develop and maintain relationships with internal stakeholders to ensure seamless communication and collaboration.
- Identify areas for improvement and implement process changes to optimize efficiency and productivity.
- Proven experience in leading customer-facing teams.
- Excellent leadership and coaching skills to motivate and inspire team members.
- Strong analytical and problem-solving skills to identify areas for improvement.
- Certificate in Customer Services or Call Centre Communications.
- Knowledge of social or community service environments.
We value diversity and inclusivity in our workplace. If you require accommodations to fully participate in our recruitment process, please let us know.
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