Customer Service Team Member

4 days ago

Adelaide, South Australia beBeeCustomerService Full time $90,000 - $120,000
Customer Service Professional Job Description

We are seeking a highly motivated and experienced customer service professional to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences through proactive order management, timely sales processing, and accurate query resolution.

Key Responsibilities:
  • Proactively manage orders, including quoting, bookings, backorders, data entry, and lead management.
  • Provide top-notch customer service by answering queries promptly and accurately.
  • Execute telephone sales and drive transactional sales.
  • Manage and process claims assessments and Return of Material Authorization (RMA).
  • Support managers with sales and administrative activities.
  • Build ongoing relationships with existing customers and assist with inventory functions.
Requirements:
  • Two years of experience in a similar role.
  • Focus on customer service excellence with internal and external clients.
  • Excellent written and verbal communication skills.
  • Strong Microsoft Office skills and ability to prioritize objectives.
  • A team-focused attitude and sound planning and organizational skills.

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