Experience Manager Gaming Events

7 days ago

Gold Coast, Queensland, Australia beBeeExperiences Full time $60,000 - $75,000

Job Opportunity

An exciting chance has emerged for a seasoned professional to assume the role of an Experience Manager in the gaming sector. This position requires overseeing daily operations, staff development and customer satisfaction, ensuring seamless delivery of exceptional experiences.

Main Responsibilities:

  • Staff Oversight: Supervise team members to foster a collaborative atmosphere, conducting regular check-ins to ensure they have necessary resources and support.
  • Training and Development: Implement training programs to enhance staff skills and knowledge, providing ongoing coaching and feedback to promote professional growth and team performance.
  • Operations Management: Oversee daily activities to ensure efficiency and adherence to established policies and procedures, coordinate schedules and manage staffing needs to guarantee optimal coverage during peak times.
  • Customer Experience: Monitor interactions to maintain high service standards and address any issues promptly, engage with customers to gather feedback and continuously improve the gaming experience.
  • Problem Resolution: Identify and resolve operational challenges, ensuring a seamless experience for both staff and customers, handle disputes or concerns that arise during gameplay in a professional and timely manner.

Requirements:

  • Strong leadership and interpersonal skills focused on team development.
  • Excellent communication skills and ability to remain calm under pressure.
  • Proven experience in management, customer service, or event coordination is preferred.
  • A genuine passion for gaming and delivering exceptional experiences for others.

Working Conditions:

  • Flexible working hours including evenings and weekends based on operational needs.
  • Ability to thrive in a fast-paced dynamic environment.

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