Trading Operations Specialist

1 week ago

Sydney, New South Wales, Australia beBeeOperations Full time $90,000 - $120,000

TMGM, a leading online trading and investment services provider, serves as Chelsea FC's Official Regional Online Forex and Trading Partner in Asia Pacific. With a global presence and offices spanning three continents, the company has established itself as a trusted CFD trading provider, excelling through regulatory compliance, technological innovation, and exceptional customer service.

Our vision extends beyond providing a platform for trading; we aim to empower clients with optimal trading conditions. We leverage cutting-edge platforms to ensure an exceptional trading experience. Our relentless pursuit of research and development continuously enhances liquidity and usability, providing clients with the tools needed to thrive in the ever-evolving financial landscape.

Key Responsibilities:

  • Set up client accounts according to promotion requirements.
  • Gain a thorough understanding of all promotion rules and exceptions to ensure accurate and fair QA judgment.
  • Support operation staff by identifying recurring errors or inconsistencies in promotion processing and provide clear QA insights on SOP adherence, rule misinterpretations, and data handling issues.
  • Foster communication between QA and promotion operations teams, ensuring that customer feedback and QA findings are systematically documented and integrated into continuous process improvements.
  • Generate detailed QA reports after each review cycle, highlighting key findings, pass/fail rates, rule violations, and process inefficiencies.

Requirements:

  • At least 2 years of experience in an operations team within the CFD industry or other financial industries is preferred.
  • Strong project management skills with the ability to oversee multiple projects concurrently in a fast-paced environment.
  • Strong attention to detail and a commitment to accuracy.
  • A team player with excellent collaboration skills.
  • Proficiency in Microsoft Office (advanced Excel skills are an advantage).
  • Willingness to work on public holidays.
  • Bilingual proficiency in English and Chinese (Mandarin).

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