Customer Experience Lead
2 weeks ago
Customer Service Manager
About the Role
At Job2Go Pty Ltd, we're seeking a seasoned Customer Service Manager to drive exceptional customer experiences and lead our team to success.
Key Responsibilities:
- Lead and motivate staff to deliver outstanding customer service, ensuring customer needs are met and exceeded.
- Create a culture of engagement among customers and staff, fostering effective communication.
- Develop, implement, and improve our customer service procedures and policies.
- Address customer complaints and feedback, providing guidance and support to employees.
- Communicate with customers via various channels, producing and maintaining accurate records.
- Analyze customer service performance, utilizing data to inform improvements and optimize customer satisfaction.
- Provide training to team members, contribute to staff recruitment and appraisals, and develop feedback mechanisms.
- Coordinate customer service projects and initiatives, driving continuous improvement.
- Evaluate staff performance, identifying areas for growth and development.
Requirements:
- Associate Degree, Advanced Diploma or Diploma in a relevant field.
- A minimum of five years of experience in Customer Service Management.
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