Customer Experience Lead

2 weeks ago


Yarraville, Victoria, Australia Job2Go Pty Ltd Full time


Customer Service Manager
About the Role

At Job2Go Pty Ltd, we're seeking a seasoned Customer Service Manager to drive exceptional customer experiences and lead our team to success.


Key Responsibilities:

  • Lead and motivate staff to deliver outstanding customer service, ensuring customer needs are met and exceeded.
  • Create a culture of engagement among customers and staff, fostering effective communication.
  • Develop, implement, and improve our customer service procedures and policies.
  • Address customer complaints and feedback, providing guidance and support to employees.
  • Communicate with customers via various channels, producing and maintaining accurate records.
  • Analyze customer service performance, utilizing data to inform improvements and optimize customer satisfaction.
  • Provide training to team members, contribute to staff recruitment and appraisals, and develop feedback mechanisms.
  • Coordinate customer service projects and initiatives, driving continuous improvement.
  • Evaluate staff performance, identifying areas for growth and development.

Requirements:

  • Associate Degree, Advanced Diploma or Diploma in a relevant field.
  • A minimum of five years of experience in Customer Service Management.




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