Food and Beverage Service Manager

6 days ago

Manly West, Queensland, Australia Accor Full time

Job Summary:

This role is responsible for the efficient operation of the food and beverage service function to ensure total customer satisfaction while meeting the departmental budget.

Key Responsibilities:

  • Ensure efficient, friendly, and professional food and beverage service is provided to all guests.
  • Familiarize yourself with VIP and regular guests to ensure their requests and needs are met.
  • Set up systems to protect and maintain control of food service equipment, correctly recording breakages and carrying out regular stock takes.
  • Set up and maintain a weekly cleaning schedule for the food service areas to achieve the highest possible hygiene and cleaning standards.
  • Be knowledgeable of and operate within appropriate outlet and hotel liquor licensing guidelines and House Management Policies.
  • Maintain currency of Responsible Service of Alcohol (RSA) certification, amendments, and updates and adhere to RSA principles.
  • Greet and welcome guests, assist with enquiries and restaurant bookings. Assist guests with menu offerings and maximize sales opportunities through knowledge of product and suggestive selling. Effectively take orders. Ensure accuracy by repeating order(s) to the guests, dockets written clearly and correctly input into the point of sale system.
  • Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance; ensure items are announced.
  • Assist with preparation of rosters, ensuring that suitable and cost-effective employee levels are maintained at all times. Rosters to be authorized by appropriate department head

Requirements:

  • Service-oriented with an eye for detail.
  • Multicultural awareness and able to work with people from diverse cultures.
  • Ability to work independently and demonstrated initiative in a dynamic environment.
  • Self-motivated and energetic.
  • Confident and articulate communication, negotiation, leadership, relationship, and networking skills.
  • Good interpersonal skills with ability to communicate with all levels of team members.
  • Flexible and able to embrace and respond effectively to change.

Qualifications:

  • Minimum of 2 years of relevant experience in a food and beverage outlet, and have a prior experience as supervisor is a must.
  • Having Responsible Service of Alcohol certificate (is a must).
  • Strong knowledge of a variety of beverages including beer, wine, spirits, and cocktails.
  • Micros knowledge desirable.

What's in it for you:

  • Work in front of the iconic Manly Beach.
  • Benefits Your Way - Great team member benefits (up to 70% off for you to live it up across all Accor Properties & Restaurants).
  • Employee Assistant Program, Birthday day off, discounted gym membership, and much more.
  • Work Your Way - We adjust to your lifestyle.
  • Dry-cleaning on us: you won't need to worry about ironing and/or washing your uniform on your days off, we encourage you to embrace life instead.

Welcome to our coastal lifestyle. Follow the sun. Feel the breeze. Experience Manly Pacific.

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