Support Operations Specialist
2 days ago
We are seeking a highly skilled Support Operations Specialist to join our team at our Brisbane location. As a key member of our operations team, you will be responsible for providing timely and accurate information to customers, resolving issues, and ensuring seamless delivery of our services.
Key responsibilities include:
- Providing excellent customer service through inbound and outbound contact channels;
- Diagnosing and resolving freight issues in real-time by inspecting and investigating freight throughout the depot;
- Performing daily office administration tasks and investigating customer queries on the floor and throughout the depot;
- Liaising with staff, using technology, and implementing solutions to drive customer satisfaction;
- Repacking freight according to customer requirements and following up on processing Repacks, Damaged, and Unidentified Freight;
- Coordinating with customers face-to-face who come in to collect deliveries.
To be successful in this role, you will need:
- A customer-centric mindset to drive optimum customer service solutions;
- The ability to work safely and complete manual handling tasks without compromising your health or safety;
- Strong organisational skills and excellent time management skills;
- A proven track record of working effectively in a team environment;
- A high attention to detail and mid-level data entry skills;
- A strong focus on safety and adherence to protocols;
- Prior experience in a similar role is preferred but not mandatory.
Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We're committed to innovation, excellence, and sustainability. Our mission is to transform the logistics industry and become an Environmental, Social, and Governance leader by 2030.
What We OfferAs a Support Operations Specialist with TGE, you can expect:
- A competitive salary above industry standards ($55,000 - $65,000 AUD p.a., based on experience);
- Opportunities for professional growth and development through training, mentoring, and upskilling;
- A fun and practical employee perks program with discounts on services and products;
- Flexible work arrangements, including remote work options;
- An inclusive parental leave policy that supports all parents and carers;
- Peer recognition awards to acknowledge exceptional performance.
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