Operational Support Specialist
2 weeks ago
About the Role
As an Operational Support Specialist at Queensland Rail, you will be responsible for providing operational support to the SEQ Operations Roster Centre. Your key tasks will include the maintenance, compliance, organisation, and implementation of operational rosters for Station Staff within SEQ. You will also ensure the Station Customer Service (SCS) roster satisfies the business requirements in accordance with relevant legislation, enterprise agreements, QR policy, and procedures.
Key Responsibilities
- Maintain and apply the required knowledge of rostering guidelines, rules, agreements, and legislation.
- Check fatigue compliance of SCS employees.
- Provide regular reporting to leaders based on KPIs.
- Maintain and prepare rosters across multiple business areas.
- Provide operational backfill for maintenance of SCS Locations.
- Provide high-level customer service in a 24/7 environment.
About You
- You must be available to work a 24/7 rotating roster.
- You should have a strong understanding of MS Office programs, including Excel and Outlook.
- You should have knowledge of fatigue management systems and processes.
- You should have high-level attention to detail and excellent prioritisation and organisational skills.
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