Hotel Operations Manager
2 weeks ago
About the Role:
Ibis Sydney Airport is seeking an experienced Assistant Manager to lead the Front Desk and ensure exceptional guest service and care.
Key Responsibilities:
- Supervise the smooth operation of the Front Desk, overseeing guest arrivals and departures, and ensuring room allocations and check-in/out processes meet standards.
- Manage and supervise staff tasks to deliver highest quality service and maintain department standards.
- Review and implement operational procedures to enhance efficiency and guest satisfaction.
- Communicate effectively with the Hotel Manager on guest services and hotel operations.
- Coordinate with other departments on administration and operational issues.
- Provide management presence by assisting with guest needs and complaints.
Requirements:
- Experience in an Assistant Manager or similar role.
- Excellent customer service skills and ability to create memorable experiences.
- Strong analytical and problem-solving skills.
- Strong operational leadership with a business mindset.
- Experience in Opera PMS/Opera Cloud is desirable.
What We Offer:
- A supportive team environment.
- Opportunities for learning and development.
- A competitive benefits package, including ALL Heartist and Employee Benefit Card.
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