Operations Manager

7 days ago


Mascot, Australia Accor Full time

Job Description

At Accor, we are currently seeking a skilled Operations Manager - Front Desk to join our team at Ibis Sydney Airport. This is an exciting opportunity for a highly motivated and customer-focused individual to take on a key leadership role in our hotel operations.


As the Operations Manager - Front Desk, you will be responsible for overseeing the smooth and efficient daily operation of the Front Desk, ensuring that all hotel guests and visitors receive an optimum level of service and care at all times. Key responsibilities will include:

  • Overseeing all guest arrivals and departures, ensuring room allocations and check-in/check-out processes adhere to agreed procedures and standards.
  • Managing and supervising tasks of staff to ensure that highest quality service is delivered and department standards are met.
  • Reviewing and implementing procedures.
  • Communicating with Hotel Manager on all matters regarding guest services & hotel operations.
  • Supervising shift handover procedures.
  • Coordinating and communicating with other hotel departments as required regarding general administration and operations issues.
  • Providing management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.


Qualifications

To be successful in this role, you will need:

  • Experience in an Assistant Manager role or similar role.
  • Excellent customer service skills and enjoy creating memorable moments for guests.
  • Able to thrive in a dynamic and fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Strong operational leadership with a business mindset.
  • Experience in Opera PMS/Opera Cloud desirable.


What's in it for you?

As an Accor Heartist, you will enjoy:

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.
  • Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face-to-face).
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

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