Hotel Operations Supervisor

3 weeks ago


Mascot, Australia Accor Full time

Hotel Operations Supervisor

At Ibis Sydney Airport, we are seeking a skilled Hotel Operations Supervisor to oversee the smooth and efficient daily operation of the Front Desk. This role is responsible for ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. Key responsibilities include:

  • Overseeing all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.
  • Managing and supervising tasks of staff to ensure that highest quality service is delivered and department standards are met.
  • Reviewing and implementing procedures.
  • Communicating with Hotel Manager on all matters regarding guest services & hotel operations.
  • Supervising shift handover procedures.
  • Coordinating and communicating with other hotel departments as required regarding general administration and operations issues.
  • Providing management presence at all times by assisting with the handling of guests' needs and complaints tactfully and efficiently.

Requirements

  • Experience in an Assistant Manager role or similar role.
  • Excellent customer service skills and enjoy creating memorable moments for guests.
  • Able to thrive in a dynamic and fast-paced environment.
  • Strong analytical and problem-solving skills.
  • Strong operational leadership with a business mindset.
  • Experience in Opera PMS/Opera Cloud desirable.

What's in it for you?

  • ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food & Beverage.
  • Learning programs through our "Learn your Way" Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face-to-face).
  • Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

  • Maintenance Supervisor

    5 months ago


    Mascot, Australia The Branksome Hotel & Residences Full time

    The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in TripAdvisor and Google review. CNBC has...


  • Mascot, Australia Accor Full time

    Front Desk Operations SupervisorAt Accor, we are seeking a highly skilled and experienced Front Desk Operations Supervisor to join our team. This role is responsible for the supervision of the smooth and efficient daily operation of the Front Desk and ensuring that all hotel guests and visitors receive an optimum level of service and care at all times.This...


  • Mascot, Australia Accor Full time

    Hotel Operations ManagerWe are seeking a skilled Hotel Operations Manager to oversee the smooth and efficient daily operation of our Front Desk. As a key member of our team, you will ensure that all hotel guests and visitors receive an optimum level of service and care at all times.Your responsibilities will include:Overseeing guest arrivals and departures,...


  • Mascot, Australia Accor Full time

    Assistant Manager Job DescriptionAt Ibis Sydney Airport, we're seeking an experienced Assistant Manager to lead our Front Desk team and deliver exceptional guest experiences.Key Responsibilities:Oversee the smooth operation of the Front Desk, ensuring seamless guest arrivals and departures.Supervise staff to maintain high-quality service standards and...


  • Mascot, Australia Accor Full time

    About the Role:Ibis Sydney Airport is seeking an experienced Assistant Manager to lead the Front Desk and ensure exceptional guest service and care. Key Responsibilities:Supervise the smooth operation of the Front Desk, overseeing guest arrivals and departures, and ensuring room allocations and check-in/out processes meet standards.Manage and supervise staff...


  • Mascot, Australia AHS Hospitality Full time

    **We offer**: - $23.52 to $59.20 per hour - Paid training and development - The opportunity to be a part of a vibrant and dedicated team - Free on-site parking - Discounts on private health insurance - Access to MyDiscounts - discounts on everyday shopping needs **We are seeking full time experienced housekeeping supervisor to join our team based at the...

  • F&b Attendant

    2 months ago


    Mascot, Australia The Branksome Hotel & Residences Full time

    The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in Tripadvisor and Google review. CNBC has...

  • F&b Attendant

    5 months ago


    Mascot, Australia The Branksome Hotel & Residences Full time

    The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in Tripadvisor and Google review. CNBC has...


  • Mascot, Australia Accor Full time

    Accor's Ibis Sydney Airport is seeking a skilled Night Manager to lead the Front Office Department's operational functions throughout the night.As a Night Manager, you will be responsible for ensuring safety, security, and a seamless guest experience. This includes supervising night shifts, cross-checking and balancing work completed during the day, and...


  • Mascot, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24197873 **Job Category**Food and Beverage & Culinary **Location**Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia, 2020 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with a...

  • B&f Supervisor

    5 months ago


    Mascot, Australia Marriott International, Inc Full time

    **Job Number** 24028751 **Job Category** Food and Beverage & Culinary **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces...


  • Mascot, Australia Moxy Hotels Full time

    **Job Description**: **Job Number** 23130205 **Job Category** Food and Beverage & Culinary **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool,...


  • Mascot, Australia Marriott International, Inc Full time

    **Job Number** 24151938 **Job Category** Rooms & Guest Services Operations **Location** Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces...


  • Mascot, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24197858 **Job Category**Rooms & Guest Services Operations **Location**Moxy Sydney Airport, 56 Baxter Road, Mascot, New South Wales, Australia, 2020 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management Beware of the Moxy Crew - Moxy is all about creating cool, energetic, communal spaces with...

  • Executive Housekeeper

    5 months ago


    Mascot, Australia Plaza Premium Lounge Full time

    **About the Company** - Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy._ **The role will manage but not limited to**: - 15 rooms AEROTEL Sydney located on the landside of the Airport, - Four...


  • Mascot, Australia AccorHotel Full time

    **Company Description** Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around...


  • Mascot, Australia PULLMAN Full time

    At Pullman Sydney Airport, we are seeking a skilled Food and Beverage Supervisor to join our team. As a key member of our F&B department, you will be responsible for ensuring the smooth operation of our restaurants and bars, creating a seamless dining experience for our guests, and providing exceptional customer service.Key Responsibilities:Assist in the...


  • Mascot, Australia AccorHotel Full time

    Accor Hotels Job OpportunityAccor Hotels is the world's largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around...


  • Mascot, Australia Marken Full time

    **Title**: Branch Operations Supervisor **Job Purpose**: To manage the day-to-day office operations - import, exports, transportation, (both domestic and international) functions. The aim of this position is to ensure all shipments are efficiently processed, recovered and dispatched in time to meet schedules required by the customers. The position includes...

  • F&b Manager

    5 days ago


    Mascot, Australia The Branksome Hotel & Residences Full time

    The Branksome Hotel & Residences (TBHR), situated within walking distance of Mascot Station and the Domestic airport, provides luxury serviced apartments for short or long stay guests. At the TBHR we pride ourselves on professionalism and high levels of service. This is reflected in our above 4 ½ stars rating in Tripadvisor and Google review. CNBC has...