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Senior Skincare Specialist

2 months ago

Melbourne, Victoria, Australia ESTÉE LAUDER Companies Full time

We are seeking an experienced Aesthetician to join our team as a Senior Skincare Specialist at La Mer. This role will provide the opportunity to work with a range of clients, delivering exceptional service and providing personalized skincare recommendations.

About the Role

As a Senior Skincare Specialist, you will be responsible for providing facial and body treatments to enhance client's personal appearance and overall wellness in the cabine. You will also support the counters to serve and sell to customers when not in the cabine room, as well as leading at or off counter customer events.

Responsibilities
  • Provide an exceptional experience following the five steps of the La Mer Service Standards when on counter.
  • Learns La Mer facial protocols and delivers exceptional delivery of La Mer facial protocols to the brand's standard.
  • Recommends the appropriate regimen of skincare products for at-home use based on client concerns and lifestyle.
  • Pampers all clients and builds loyalty through service excellence. Effectively manages appointments and follows up, working to build long-term client relationships.
  • Understands, follows, and maintains brand policies regarding store operation.
  • E nsures counter tools, including tester units, booklets, and samples, are well maintained and in good repair, aligning with brand standards.
  • Attends to basic cleaning periodically, throughout the day or as needed.
Requirements
  • An experienced Aesthetician with a Beauty Therapy Diploma (2+ years experience).
  • Prior experience within retail is advantageous, as you will work alongside in-store teams to share expertise and support eventing with counter coverage where needed.
  • The ability to deliver inspirational, authentic, and personalized customer service.
  • Ability to work retail hours, including days, nights, weekends, and special events, in a fast-paced work environment.
  • Previous experience with retail point-of-sale software is desirable.
  • Proof of right to live and work in the country if invited to attend an interview.

This is an exciting opportunity to join our dynamic team and contribute to delivering exceptional customer experiences. The salary for this role is $55,000 - $65,000 per year, depending on experience.