Operational Specialist

1 week ago

Wanneroo, Australia beBeeCareer Full time
Job Description:

The Operations Team Member is an integral member of our customer-facing team, delivering store operations activities in support of a sales-focused culture and profitable sales growth.

Key Responsibilities include:

  • Cash handling and banking integrity
  • Tendering transactions
  • Systems access and data integrity
  • Store web sales and extended warranty claims
  • Telephone management and enquiries
  • Marketing and promotional activity
  • Contribute to financial performance through effective inventory management and management of controllable expenses
  • Manage all sales channel fulfillment in line with procedures
  • Work collaboratively as part of a team in delivering a consistent positive store and channel experience for the customer and effectively resolve customer complaints and queries as required
  • Contribute to The Good Guys brand and store experience through quality merchandising, in-store marketing and presentation
  • Continuously improve sales skills and product knowledge through available online platforms and active participation in other development opportunities
Required Skills and Qualifications:

Customer Focus: Does everything through the eyes of the customer.

Drives Results: Consistently achieves results, even under tough circumstances.

Demonstrate Self-Awareness: Uses feedback and reflection to gain insight into personal strengths and weaknesses.

Benefits:

Fast-paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.

Competitive remuneration to recognize our team members' effort, which may include generous sales commission and other fantastic incentives to celebrate success.

Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group.

Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.

We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.

Our Employee Assistance Program provides counseling and a wide array of other wellbeing resources for our team members and their families.

Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.

We are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

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