Support Customer Experience Specialist

1 week ago


Adelaide, South Australia beBeeCustomerService Full time $60,000 - $95,000
Job Title: Customer Service Liaison

About This Role

This is an exciting opportunity to work in a dynamic operational customer support team. As a key point of contact, you will be responsible for delivering exceptional customer service and ensuring that customers are informed about the status of their home during the pre-construction process.


Key Responsibilities
  • Effectively manage customer expectations and ensure they are aware of the status of their home during the pre-construction process
  • Deliver exceptional customer service and build and maintain customer relationships
  • Continuously provide updates to customers
  • Maintain a high degree of accuracy recording customer project details
  • Liaise with internal teams and external suppliers to coordinate client variations when required
  • Ensure customer quality control through professional communications, maintaining data entry and executing report compilation
  • Develop thorough knowledge of products, services and processes to confidently interact with clients

Benefits

Working with us offers a range of benefits including:

  • Free parking onsite
  • No two days are the same in this role
  • A culture where you matter
  • On-going learning and development opportunities
  • Mentoring and genuine opportunities for role progression
  • Competitive salary and salary package opportunities
  • Attractive housing discounts on our award-winning homes
  • 24/7 access to our confidential support program
  • Exclusive access to building discounts and retail discounts with big name brands

What We Are Looking For

The successful candidate will have experience working within a similar customer support role and possess excellent communication and interpersonal skills.



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