Student and Academic Services Officer Specialist
4 weeks ago
We are seeking a highly skilled Student and Academic Services Officer to join our team at Griffith College. As a key member of our staff, you will provide exceptional support to students and academic staff across various departments.
Job Summary- This is a 4-day per week role based at our Gold Coast campus.
- You will be responsible for maintaining accurate student records, providing administrative support, and ensuring compliance with regulatory requirements.
In this role, you will have the opportunity to work closely with students, academic staff, and other departments to deliver high-quality services and support.
Main Responsibilities- Maintain accuracy of student records and cleanse data for regulatory reporting
- Provide high-quality support for the college reception, including responding to telephone, email, and face-to-face student enquiries
- Assist with facilities management (as appropriate)
- Understand and knowledge of timetabling and exam invigilation
- Participate in team meetings and team development activities
- Coordinate student enrolment and associated activities
- Coordinate student progression, completion, and transition processing
- Manage administration and reporting of student and graduate satisfaction surveys and course and teaching evaluations as requested
- Process results, changes to grades, exclusions, probation, awards, and merit scholarships
- Process student and academic form requests for enrolment variations, deferral, withdrawal, change of campus, Academic Integrity Breaches in accordance with Griffith College policies and procedures
- Process students' variations to enrolment and maintain accuracy of Confirmation of Enrolments (CoEs)
- High level organisational and time management skills
- Proven ability to prioritise tasks to meet competing deadlines with a high degree of accuracy and attention to detail
- Demonstrated effective interpersonal, written, and verbal communication skills
- High level computing skills, particularly Microsoft Office and experience in student information systems and/or customer relationship management systems
- Ability to work collaboratively and flexibly both in a team and independently, and in an environment with changing demands
$65,000 - $75,000 per annum depending on experience and qualifications.
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