Airport Service Ambassador

6 days ago

Melbourne, Victoria, Australia beBeeCustomer Full time $40,000 - $60,000

Job Overview

As a key member of our team, you will be responsible for delivering exceptional customer service and support to passengers in a fast-paced airport environment.

About the Role

The Customer Service Officer plays a vital role in ensuring the smooth operation of our airport services. You will provide check-in services on behalf of airlines, verify passenger information, and ensure accurate documentation.

Key Responsibilities:

  • Deliver seamless check-in services to passengers.
  • Verify passenger details and maintain accurate records.
  • Process bookings and issue boarding passes as required.
  • Educate passengers on airport security protocols and luggage allowances.
  • Direct passengers to their designated gates.
  • Ensure the safe operation of equipment and adhere to safety protocols.
  • Perform administrative tasks and maintain accurate records.

Skills and Qualifications

  • Excellent communication and interpersonal skills.
  • Able to work effectively in a high-pressure environment.
  • Valid driver's license.
  • Desirable: experience in the aviation or airline industry.
  • Caring approach to dealing with customers.
  • Strong organizational and time management skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Customer focus to deliver exceptional service.
  • Adaptability in changing situations.
  • Manual handling procedures.
  • Conflict resolution skills.
  • Proficient in report writing and Microsoft Office Suite.

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