Airport Integrated Operations Manager

**Are you looking for next opportunity and a leadership role? We have a great leadership role that has just become available and will require a advanced capability in managing difficult stakeholders, leading through adversity, lifting engagement and aligning teams to broader strategic outcomes**

**About the Company**:
Melbourne Airport (Australia Pacific Airports Corporation) is proud to be one of Australia's premier transport hubs and Victoria's gateway to the world, connecting us to the global marketplace. We are committed to enhancing the traveller experience across every aspect of our organisation to deliver our vision of being an airport Melbourne can be proud of. Currently, in an exciting phase of change, we are delivering rewarding career opportunities, making Melbourne Airport a dynamic and fast-paced place to work for our people.

APAC is a majority Australian-owned private company that also operates Launceston Airport, the tourism gateway to Tasmania and industry multi-award-winning airport.

We currently have an exciting new opportunity for an experienced Manager to join our Integrated Operations Centre (IOC). This role is accountable for managing and maintaining full situational awareness of the events occurring within the Integrated Operations Centre (IOC).

The _Airport Integrated Operations Manager _engages with the Senior Manager Integrated Operations and wider business units and stakeholders across the airport community to understand measures of success, and ensure day of operations decisions made are aligned to the strategic intent of Melbourne Airport.

**Key responsibilities**:

- This role is accountable for the effective running of the Integrated Operation streams for each shift, providing leadership to all IOC streams (i.e. cells) in accordance with applicable workflows, policies and frameworks in place. IOC streams include Resource Allocation, Security and Emergency Operations, Landside Operations, Property & Facilities Management, Airfield Operations, and Customer Service and Communications. Decisions from various IOC streams will be escalated to the Airport Integrated Operations Shift Manager, and will require actions to be broadly communicated
- This position is the triage position for Crisis & Emergency Management function
- The Airport Integrated Operations Manager role requires high adaptability and comfort with unanticipated changes of direction or approach. A successful incumbent has a tendency toward steadfast pursuit of long term goals, in spite of obstacles, discouragement or distraction
- You will be required to input into and development of continuous process, procedural and system changes in a controlled manner to support the operation, with a focus on developing and maintaining a quality management approach
- This role will be a leadership role which will require a advanced capability in managing difficult stakeholders, leading through adversity, lifting engagement and aligning teams to broader strategic outcomes.
- Management experience in a dynamic and operations heavy environment serving a complex customer base and stakeholders and preferably coordination of external service providers
- Aviation experience is an advantage, but not necessarily mandatory
- Contract management and property experience are also assets
- Demonstrable experience in engaging, aligning and managing teams through change using a variety of communication and influencing techniques

**Culture and Values**:
By joining the team at Melbourne Airport, you will work within a friendly, high-performance culture with a focus on our people and their development.

Our vision is to become Australia's favourite Airport destination and our people are paramount to achieving this success. We provide a supportive environment, with values that encourage all of our employees to Be You, Think Big, Own it and Work Together.

**Benefits**:

- Access to airport car parking 24 hours/365 days a year for both business and personal use
- Hybrid flexible working arrangements
- Airport Holiday, an additional day of leave
- Wellness Day, a further additional day of leave
- Discounted onsite childcare at Creative Garden Early Learning
- Mental health and well-being initiatives
- Employee Assistance Program (EAP)
- Career and professional development
- Active social culture and participation in a range of social impact days and activities
- Signature Experiences including an airfield family day, and kids' footy day
- Access to an employee benefits scheme including access to corporate rates and airport retailer discounts (including SkyBus)
- APAC is committed to weaving Diversity into our DNA. We believe that Diversity and Inclusion will help us realise our greatest potential as a company, and maximise the potential of all our team members. We strive to create a culture where our team members understand that each individual is unique and that embracing diversity makes us more flexible, productive, and creative._