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Ambassador

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $65,000 - $70,000
Job Title:

Premium Customer Ambassador

Job Summary:

Experience the thrill of delivering exceptional customer service in a high-end environment as a Premium Customer Ambassador at Melbourne Airport.

Key Responsibilities:
  • Provide a warm and welcoming experience for customers by offering them a personalized valet service, ensuring their vehicles are handled with care and professionalism.
  • Ensure all customer queries are addressed promptly and efficiently, providing accurate information about airport amenities and services.
  • Accurately collect and label keys belonging to customers, ensuring seamless vehicle retrieval and minimizing any inconvenience.
  • Exercise sound judgment when parking and retrieving customer vehicles, guaranteeing their safety and security.
  • Maintain organized records of customer transactions, adhering to company policies and procedures.
  • Collaborate closely with the Online Concierge Team to provide comprehensive support and administrative tasks as needed.
Requirements:
  • Proven track record of delivering outstanding customer experiences
  • A genuine passion for exceeding customer expectations and upholding a customer-centric attitude
  • Holding a valid VIC Drivers Licence and an impeccable driving record
  • Excellent interpersonal and communication skills, coupled with a team-oriented approach
  • High level of accountability and integrity due to access to sensitive customer information
  • Able to multitask and manage multiple customer interactions simultaneously
  • Previous experience operating manual and automatic transmission vehicles
  • Strong organizational skills and attention to detail
  • Proficiency in computer software and systems
  • Presentable personal grooming and a professional demeanor
  • Flexibility to work varied shifts, including night duties and rotating rosters
  • Ability to maintain physical stamina while walking up to 10,000 steps per shift.