Customer Service Representative
1 month ago
About the Role
At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, casual users, and potential new members. As a key member of our team, you will be responsible for delivering first-class services, ensuring a positive experience for all customers.
Key Responsibilities
- Provide outstanding customer service, both in person and over the phone, to meet and exceed customer expectations.
- Apply sound cash handling principles and utilize Point of Sale (POS) systems efficiently.
- Offer membership information and sales support to customers, ensuring a seamless experience.
- Promote our services and programs to customers, accepting bookings and enrolments.
- Develop and maintain strong working relationships with customers, fostering a positive and supportive environment.
- Exercise excellent public relations at all times, reflecting positively on our organization.
- Ensure the safe and secure opening and closing of the centre, adhering to established procedures.
Requirements
- A positive, friendly, and helpful work style, with a strong customer service mindset.
- Proficiency in computer software packages and point of sale systems.
- Desirable: experience in the leisure industry and current First Aid Certificate (Workplace Level 2), CPR Certificate, Police Check, and Working with Children Check.
What We're Looking For
We're seeking a candidate with a friendly attitude, excellent communication skills, and a passion for delivering exceptional customer service. If you're a team player with a customer-centric approach, we encourage you to apply.
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