Customer Service Representative
4 weeks ago
The Role
At Belgravia Leisure, our Customer Service Officers are the backbone of our operations, providing exceptional services to our members, casual users, and potential new members. Their primary responsibility is to deliver outstanding customer experiences in accordance with our established operational routines and procedures.
Key Responsibilities
- Provide top-notch customer service to all customers, both in person and over the phone
- Apply sound cash handling principles and utilize Point of Sale (POS) systems
- Offer membership information and have the knowledge to sell memberships when a person joins or renews
- Promote our centres' services and programs to customers and accept bookings and enrolments
- Develop and maintain excellent working relationships with customers
- Promote and exercise good public relations at all times
- Ensure the centre's opening and closing procedures are followed in accordance with security and safety protocols
Requirements
- A positive, friendly, and helpful work style
- Computer literacy and familiarity with software packages and point of sale systems
- Previous experience in the leisure industry is desirable
- A current First Aid Certificate (Workplace Level 2)
- A current CPR Certificate
- A Police Check and Working with Children Check
Candidates with a friendly attitude and a customer service mindset are encouraged to apply, regardless of previous experience in a similar role.
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