Customer Experience Specialist

3 weeks ago


Burpengary, Queensland, Australia Belgravia Leisure Full time

The Role

At Belgravia Leisure, we're committed to delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service, every time.

We're seeking a passionate and dedicated Contact Centre Consultant who shares our vision of putting customers at the heart of everything we do. As a casual representative, you'll have the flexibility to work weekdays and weekends, with a minimum of 10 hours per week.

Your key responsibilities will include:

  • Providing exceptional customer service through phone, email, social platforms, and SMS
  • Engaging with customers to promote our services and develop positive relationships
  • Supporting venues with setting and managing appointments
  • Ensuring the quality of service meets agreed customer service standards

Essential Qualifications

  • Level 2 First Aid
  • Current CPR
  • Blue Card
  • Working with Children's Check (Employee status)
  • National Police check upon on-boarding


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