Customer Experience Specialist
3 weeks ago
The Role
At Belgravia Leisure, we're committed to delivering exceptional customer experiences. As a key member of our team, you'll play a vital role in ensuring our customers receive the highest level of service, every time.
We're seeking a passionate and dedicated Contact Centre Consultant who shares our vision of putting customers at the heart of everything we do. As a casual representative, you'll have the flexibility to work weekdays and weekends, with a minimum of 10 hours per week.
Your key responsibilities will include:
- Providing exceptional customer service through phone, email, social platforms, and SMS
- Engaging with customers to promote our services and develop positive relationships
- Supporting venues with setting and managing appointments
- Ensuring the quality of service meets agreed customer service standards
Essential Qualifications
- Level 2 First Aid
- Current CPR
- Blue Card
- Working with Children's Check (Employee status)
- National Police check upon on-boarding
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