Customer Service Representative

1 month ago


Burpengary, Queensland, Australia Belgravia Leisure Full time

The Role

At Belgravia Leisure, we are seeking a highly skilled and enthusiastic Customer Service Officer to join our team. As a key member of our customer-facing staff, you will be responsible for delivering exceptional service to our members, casual users, and potential new members.

Key Responsibilities

  • Provide outstanding customer service in person and over the phone
  • Apply sound cash handling principles and utilize Point of Sale (POS) systems
  • Assist customers with membership inquiries and have the knowledge to sell memberships when applicable
  • Promote our centre's services and programs to customers and manage bookings and enrolments
  • Develop and maintain positive working relationships with customers
  • Ensure excellent public relations at all times
  • Contribute to the opening and closing of the centre in accordance with security and safety procedures

Requirements

  • Positive, friendly, and energetic work style
  • Computer literacy and familiarity with software packages and point of sale systems
  • Desirable experience in the leisure industry
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Police Check and Working with Children Check

We encourage candidates with a friendly attitude and customer service mindset to apply, regardless of previous experience in a similar role.



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