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Customer Experience Representative
2 weeks ago
About this role
- We are seeking a dedicated team member to join our customer experience team as a representative.
Your key responsibilities will include:
- Executing orders in a timely manner
- Managing stock allocations and batch management in the order process
- Managing all customer queries in relation to orders and deliveries
- Maintaining communication with logistics companies to ensure delivery compliance
- Supporting key performance indicators and customer service deliverables
- Liaising with supply chain, sales teams, and internal stakeholders
To succeed in this role, you will have a solid understanding of the order and delivery process and work independently to execute customer needs. You will be an excellent communicator with strong interpersonal skills and ability to deal sensitively with customer demands in a fast-paced environment.
This is a great opportunity to work with some of the best-known brands in the world, such as YoPro, Activia, Aptamil, and Karicare. Our organisation values innovation and entrepreneurship, and we strive to bring the outside in to continuously improve our ways of working as well as our employees' day-to-day experiences. We are committed to being a Great Place to Work and have been recognised through various awards.
Working here can be challenging at times, but it's also packed with opportunities for growth and development. If you're looking for a dynamic and rewarding career, then this could be the perfect role for you.
