National Director of Resident Experience

2 weeks ago

Melbourne, Victoria, Australia beBeeWellbeing Full time $160,000 - $180,000

Lead National Wellbeing Strategist

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This role is a chance to lead one of the most impactful portfolios in our business, driving innovation and influencing national outcomes. We are seeking a visionary leader to champion programs that support physical health, mental wellbeing, social connection and purposeful living for thousands of older Australians.

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The successful candidate will have executive-level experience in retirement living, aged care or health services. They will be able to lead wellbeing, lifestyle or care-focused strategies at scale and engage older Australians and design inclusive, empowering programs. Strong stakeholder engagement and team leadership capabilities are essential as well as commercial acumen with a track record in managing budgets and performance outcomes.

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About this role:

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  • Lead the strategic direction and delivery of wellbeing and experience frameworks across all villages">
  • Oversee the Everyday Wellbeing Program and a national calendar of lifestyle experiences, events and community-led initiatives">
  • Champion the Customer Voice program, leveraging insights from Net Promoter Score (NPS), Customer Satisfaction (CSAT) and the Perceived Wellbeing Index (PWI) to drive continuous improvement">
  • Manage and grow our Additional Services model, supporting premium experiences and integrated care options">
  • Build and maintain partnerships with health, care and allied service providers, including for home care and serviced apartments">
  • Ensure compliance with legislative requirements, policies and risk frameworks, including the Wellbeing Decline procedure">
  • Deliver robust reporting for the Board and executive teams, highlighting impact, risks and opportunities">
  • Represent our organization on key industry committees and in sector leadership forums">
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What we're looking for:

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  • Executive-level experience in retirement living, aged care or health services">
  • Demonstrated success in leading wellbeing, lifestyle or care-focused strategies at scale">
  • Strong understanding of wellness models, psychosocial frameworks or healthy ageing practices">
  • Experience engaging older Australians and designing inclusive, empowering programs">
  • Exceptional stakeholder engagement and team leadership capabilities">
  • Strong commercial acumen with a track record in managing budgets and performance outcomes">
  • Deep understanding of legislation, risk and best practice in wellbeing or customer service delivery">
  • Relevant tertiary qualifications in health, allied health, psychology, community services or a related discipline (preferred)">
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Why join us?

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We're a bold, purpose-driven organisation with a clear mission: to empower older Australians to live well, every day. You'll step into a values-led environment where people come first, residents and employees alike.

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We offer flexible working, the opportunity to shape national strategy and the support of a forward-thinking leadership team that genuinely believes in what we do.

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This is your chance to lead one of the most impactful portfolios in our business, driving innovation and influencing national outcomes.

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If you have a strong foundation in wellbeing, health promotion or lifestyle programming and you're passionate about reimagining the future of ageing in Australia, we'd love to hear from you.

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