Resident Experience Leader
2 weeks ago
As a key leader in our team, you will drive an outstanding resident experience and contribute to our great culture. You will be more than just a friendly presence; you are a crucial link in creating a supportive culture and inspiring community for our residents.
- Key Responsibilities:
- Lead the front-line team in the efficient and effective operations of Reception.
- Assist residents with enquiries related to their residency, studies, general needs, and overall wellbeing.
- Aim to build a high performing team providing assistance with recruitment, and the delivery of relevant training and development opportunities.
- Ensure that all direct reports receive timely feedback on their performance.
- Maintain control over the delivery of a quality accommodation product for resident requirements.
- Complete the check in and out process for our residents at the beginning and end of their tenancy.
- Liaise with third parties regarding building facilities management.
- Will hold valid work rights in Australia.
- Have a current National Police Check (or be willing to obtain).
- Hold a Working with Children Check (Vic).
- Have a Current Agents Representative Certificate lodged with Consumer Affairs Victoria.
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