Repair Centre Manager

2 weeks ago

City Of Wyndham, Australia Capital Smart Repairs Full time
Repair Centre Manager Job Description

We are seeking a highly skilled and experienced Repair Centre Manager to join our team at Capital Smart Repairs. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our repair centre, ensuring that our customers receive exceptional service and that our team members are motivated and empowered to deliver high-quality repairs.

Key Responsibilities:
  • Organise and manage the production team to ensure efficient workflow and high-quality repairs
  • Ensure that all repairs are completed to scope and within the agreed timeframe
  • Provide exceptional customer service and ensure that customer satisfaction is consistently high
  • Oversee and scrutinise repair costs and timeframes to ensure profitability and efficiency
  • Manage workshop costs and ensure that all expenses are accurately recorded and reported
  • Coach and develop staff through our tailored succession planning program
  • Ensure that all repairs are completed correctly at each stage and complete final sign-off of QA
  • Maintain a clean and safe working environment for all staff and visitors
  • Accurately record and report daily and monthly performance metrics
Requirements:
  • Previous experience in a leadership role in the collision repair industry
  • Qualification in Panel Beating or Spray Painting (highly desirable)
  • Experience with estimating and ability to check and correct quotes
  • Inspirational leadership and great people management skills
  • A focus on site safety, workflow, and productivity
  • A commitment to quality and customer experience
  • The ability to coach and develop team members to improve capability
  • Experience with platforms such as i Body Shop, Parts Check, and Audanet (preferred)

We welcome applications from internal and external candidates. If you are a motivated and experienced leader looking for a new challenge, please submit your application. We are an equal opportunity employer and welcome applications from all qualified candidates.

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