Program Management Specialist

2 days ago

Darwin, Northern Territory, Australia beBeeHomelessness Full time $98,765 - $123,456
Job Title: Program Manager

We are seeking a collaborative leader to join our organization as a Program Manager, leading the Central Intake Service, a Territory-wide initiative designed to improve access to support for people experiencing or at risk of homelessness.

The Program Manager will be a key leader within the service, reporting to the Senior Manager NT and working closely alongside other leaders to ensure the service delivers on its vision. They will directly support a small group of Team Leaders, who in turn guide our Pathway Workers, creating a connected, supported structure that helps our team thrive and clients receive high-quality services.

The Program Manager will lead and inspire a new team to deliver a new homelessness central intake service, build and maintain strong partnerships with Aboriginal Community Controlled Organisations, service providers, and other key stakeholders across the Northern Territory.

To achieve this, they will need to have experience in the homelessness sector and an understanding of the challenges faced by people at risk of homelessness. They will also need the ability to lead, motivate, and support teams to deliver high-quality services, experience managing change and delivering complex projects, a commitment to listening to client feedback and improving services, and strong awareness of the issues impacting NT communities, including the effects of colonisation and intergenerational disadvantage.

Main Responsibilities:

  • Lead and inspire a new team to deliver a new homelessness central intake service.
  • Be the point of support for Team Leaders and Pathway Workers when they need help resolving complex or sensitive client issues.
  • Build and maintain strong partnerships with Aboriginal Community Controlled Organisations, service providers, and other key stakeholders across the Northern Territory.
  • Strengthen systems, tools, and processes so services are consistent, high quality, and accessible for the people who need them.
  • Facilitate reflective practice and learning sessions that encourage continuous improvement and professional growth.
  • Promote and represent the Central Intake Service and improve our presence across the Northern Territory, building trust and strengthening our relationships.

What You'll Bring:

  • Experience in the homelessness sector and an understanding of the challenges faced by people at risk of homelessness.
  • Able to lead, motivate, and support teams to deliver high-quality services.
  • Experienced in managing change and delivering complex projects.
  • A commitment to listening to client feedback and improving services.
  • Strong awareness of the issues impacting NT communities, including the effects of colonisation and intergenerational disadvantage.

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