Program Manager

Job Category: Community Services & Development

Welcome to Lutheran Care

We are an energetic, forward-thinking, not-for-profit organisation, providing support to people who need it most.

In the Northern Territory, we deliver Financial Wellbeing services across Central Australia and are proud to be leading the new Central Intake Service, a Territory-wide initiative improving access to support for people experiencing, or at risk of, homelessness.

Our work in the NT builds on our strong foundation in South Australia, where we provide services such as foster care, homelessness support, emergency relief, family support, counselling and allied health services. Whoever you are and wherever you come from, we will walk alongside you respecting all cultural backgrounds, beliefs, sexual orientations, and gender identities.

Our programs aren't just services, we're breaking down barriers and creating real opportunities for people to belong and thrive.

Lead with purpose. Build systems that change lives.

At Lutheran Care, we believe the way we lead our people shapes the impact we have in the community. We're looking for a collaborative leader who thrives on supporting great teams, building strong systems, and ensuring services are delivered with respect, care and compassion.

The aim of this role is to lead the new Central Intake Service, a Territory-wide initiative designed to improve access to support for people experiencing, or at risk of, homelessness. The service works to reduce barriers, minimise duplication, and lessen the need for people to tell their story multiple times.

As Program Manager Homelessness, you will be a key leader within the service, reporting to the Senior Manager NT and working closely alongside other leaders to ensure the service delivers on its vision. You will directly support a small group of Team Leaders, who in turn guide our Pathway Workers, creating a connected, supported structure that helps our team thrive and clients receive high-quality services.

At the heart of Central Intake Service is a commitment to being inclusive, respectful, and continually learning through ongoing cultural awareness and understanding. You will work in close partnership with Yilli Rreung Aboriginal Corporation, The Salvation Army, and other community organisations to make sure services are delivered in a way that is safe, culturally responsive, and meets local needs.

Key Responsibilities

Lead and inspire a new team to deliver a new homelessness central intake service

Be the point of support for Team Leaders and Pathway Workers when they need help resolving complex or sensitive client issues.

Build and maintain strong partnerships with Aboriginal Community Controlled Organisations, service providers, and other key stakeholders across the Northern Territory.

Strengthen systems, tools and processes so services are consistent, high quality and accessible for the people who need them.

Facilitate reflective practice and learning sessions that encourage continuous improvement and professional growth.

Promote and represent the Central Intake Service and Lutheran Care across the Northern Territory, building trust and strengthening our presence.

What's in it for You

When you join Lutheran Care, you'll enjoy:

6 weeks annual leave

Salary packaging to increase your take-home pay, including the option to package a vehicle

You're Amazing Day – an extra day off, just for you

Paid parental leave

Free, confidential counselling support

Flexible working arrangements for work–life balance

What You'll Bring

Experience in the homelessness sector and an understanding of the challenges faced by people at risk of homelessness.

Ability to lead, motivate, and support teams to deliver high-quality services.

Experience managing change and delivering complex projects.

A commitment to listening to client feedback and improving services.

Strong awareness of the issues impacting NT communities, including the effects of colonisation and intergenerational disadvantage.

How to Apply

We'd love to hear from you. Please submit:

For a confidential chat, contact April Robinson on 0458 827 292.

At Lutheran Care, inclusion, compassion, courage and social justice guide everything we do.

We know diversity makes us stronger and helps us better support our communities. If you are Aboriginal and/or Torres Strait Islander, living with disability, part of the LGBTIQA+ community, culturally diverse, or bring lived experience your voice and experience matter to us, and we encourage you to apply.

Please note: this ad may close early if we appoint a suitable candidate.