Documentation Specialist

3 days ago

Adelaide, South Australia beBeeKnowledgeManagement Full time $70,000 - $90,000

Job Title: Documentation Specialist

This is a contract opportunity for a skilled professional to provide technical instruction manuals, digital communications, and work procedures. The successful candidate will develop, edit, and format documentation, as well as maintain positive working relationships with stakeholders.

Key Responsibilities:

  • Conduct knowledge elicitation and coordinate stakeholder collaboration while developing and maintaining positive working relationships with, and providing timely advice to, all information stakeholders.
  • Maintain the internal and customer-facing knowledge base content using the information system to respond to feedback on knowledge from customers and staff.
  • Follow the information management lifecycle to review and retire content to ensure all articles are accurate, comprehensive, up to date, accessible, and relevant to the intended audience.

Required Skills and Qualifications:

  • Experience in information gathering from multiple sources including staff communications, customer experiences, and existing business knowledge documents in various information systems.
  • Sound knowledge of the processes relevant to the analysis of information, re-structure of content, and proven ability to distil complex facts into clear, coherent, accurate, and comprehensive written communication for the appropriate audience's readability level and technical understanding.
  • Knowledge of agency programs, relevant policies, and activities, and demonstrated experience with information technology and complex computing systems.
  • Proven ability to work under pressure, effectively operate as a member of a team under limited direction, and plan, organise, and manage competing priorities to achieve deadlines whilst maintaining accuracy, integrity, and confidentiality.
  • Demonstrated knowledge and commitment to promoting and creating a safe and inclusive work environment, and the legislative requirements of Equal Opportunity and Work Health and Safety legislation.

What You'll Need to Succeed:

  • An analytical mind with excellent problem-solving skills.
  • Strong communication and interpersonal skills.
  • The ability to work independently and as part of a team.

Benefits:

A friendly and supportive culture, opportunities for career growth and development, and a competitive salary package.

How to Apply:

If you're a motivated and detail-oriented individual looking for a new challenge, please apply today

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