Public Sector Career Opportunities

6 days ago

Sydney, New South Wales, Australia beBeeCustomer Full time $41,936 - $74,224
**Job Opportunity in Local Government**

We are seeking a Customer Service Officer to join our team in Sydney's Inner West.

About the Role

This is an exciting opportunity to start or continue your career in Local Government with this 3-month contract. You will have the chance to work on behalf of a Local Council and make a real difference in the community.

Key Responsibilities:
  • Deliver exceptional customer experiences through effective communication and build strong relationships with customers.
  • Process business transactions efficiently and resolve customer inquiries accurately, either over-the-phone or face-to-face.
  • Support customers in transitioning to online channels for access to Council services and offerings.
  • Manage complaints resolution processes sensitively and efficiently, ensuring stakeholder grievances are handled promptly.
  • Maintain public safety and security by adhering to policies, processes, systems, and workflows.
Required Skills and Qualifications

To be successful in this role, you will need:

  • Local Government experience is essential.
  • Minimum 3 years experience in Customer Service.
  • Excellent communication, conflict resolution, and problem-solving skills.
  • Strong time management and computer skills.

This role offers a unique opportunity to develop your skills and gain valuable experience in the Local Government sector.

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