Partner Success Manager

4 days ago

Sydney, New South Wales, Australia ServiceRocket Full time
Join Our Team as a Partner Success Manager

About the Role

As a Partner Success Manager at ServiceRocket, you will be the single most reliable partner in the acceleration of your growth. Our purpose is to be the most trusted partner in the industry, and we're looking for talented individuals who share our vision.

Key Responsibilities

- Own and maintain a cadence of communication with assigned partners and targeted roles in the go-to-market team.
- Be attentive to partner goals and identify opportunities for accelerating alignment and growth.
- Identify key partner strategies for revenue acceleration and initiate internal initiatives to support and drive them.
- Develop and execute partner success plans like lead generation activities, as well as track and report on key metrics to ensure adoption and success.
- Work closely with sales management to maintain success plans for partners (including success metrics) and track towards a plan.
- Work cross-functionally with Marketing and Sales to communicate partner feedback.
- Manage partner perception of and sentiment toward ServiceRocket, helping them to understand our commitment and high level of execution.
- Design and implement creative partner marketing campaigns to generate leads and drive partner profitability.
- Participate in marketing initiatives such as content development, hosting events and representing the company in events.
- Manage and maintain strong relationships with existing vendors, proactively addressing any concerns and fostering open communication.
- Identify potential new vendors based on industry trends and partner needs, evaluating their capabilities and value addition.

What You'll Bring to the Table

- Minimum of 5 years experience with at least 2+ years prior experience in customer success, partner success, business development or account management.
- Strategic understanding of partner ecosystems and go-to-market strategies, leveraging experience to build and manage successful partner relationships.
- Good track record of building and maintaining strong, collaborative relationships with diverse stakeholders internally and externally.
- Experience working with marketing and sales processes.
- Strong understanding of enterprise level SaaS solutions and partner marketing best practices.
- Proficiency in CRM and marketing automation tools.
- Data-driven with the ability to analyze partner performance metrics.
- Proficiency in campaign and events management and ability to execute multiple priorities.
- Self-motivated, results-oriented and driven to exceed expectations.

Requirements

- Excellent verbal and written communication, presentation and negotiation skills.
- Operating knowledge and experience with software that includes collaboration software like Workplace from Meta, and Atlassian suite products like Jira Software, JSD and Confluence.
- Experience working with HubSpot, Jira ServiceDesk, and customer success management platforms.
- Familiarity with Atlassian Ecosystem.
- Experience developing and executing marketing campaigns.
- Proficient in various remote workplace productivity/communication tools, with a demonstrably fast learning curve.
- Experience managing a book of 50+ accounts and/or accounts with $100k+ ACV is a plus.

About ServiceRocket

We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. Twenty years on and counting, we've got your back.

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