Onboarding Specialist

2 days ago


Brisbane, Queensland, Australia Mable Full time
About the Role

We are seeking an experienced Onboarding Specialist to join our team at Mable. As an Onboarding Specialist, you will be responsible for the onboarding of customers, coordinating responses to incidents, managing changes or deterioration in customers' conditions, and ensuring continuous support through regular reviews.

Key Responsibilities
  • Conduct initial assessments and onboarding for new customers.
  • Develop individualised care plans in collaboration with customers and their families.
  • Provide information about available services.
  • Coordinate service delivery to ensure customers receive timely and appropriate support.
  • Respond to incidents and manage changes or deterioration in customers' conditions.
  • Refer customers for higher-level care assessments when necessary.
  • Conduct annual reviews for customers to ensure continued suitability of services.
Requirements
  • 2+ years experience in a high volume customer service environment.
  • High level of attention to detail and ability to manage multiple tasks efficiently.
  • Compassionate and customer-focused with a genuine commitment to enhancing the lives of older people.
  • Excellent communication, interpersonal, and organisational skills.
  • Ability to work independently and as part of a team.
  • Proficiency in using customer management systems and Google suite.
About Us

Mable is a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach. We are an approved provider that specializes in self-management, partnering with our customers to create unique support plans that meet their needs and optimize their funds.

We are an efficient, contemporary, and customer-focused business that works in a supportive, family-friendly working environment. Our values include putting people first, fostering freedom, doing the right thing, and being bold.

We offer a range of benefits, including a hybrid set-up, flexible public holidays, volunteer days, flexi leave days, and an employee assistance program.


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