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Onboarding Coordinator

2 months ago

Brisbane, Queensland, Australia Mable Full time
About the Role

Mable is seeking a highly skilled and compassionate Onboarding Specialist to join our team. As an Onboarding Specialist, you will play a critical role in ensuring a seamless onboarding experience for our customers, while also providing exceptional customer service and support.

Key Responsibilities
  • Onboarding of Customers: Conduct initial assessments and onboarding for new customers, developing individualized care plans in collaboration with customers and their families.
  • Service Coordination: Coordinate service delivery to ensure customers receive timely and appropriate support, responding to incidents and managing changes or deterioration in customers' conditions.
  • Incident Management: Act as the primary contact for responding to incidents involving customers, documenting incidents accurately and taking appropriate actions to address and resolve issues.
  • Customer Monitoring and Review: Monitor customer progress and adjust care plans as needed, conducting regular follow-ups and reviews to ensure customer needs are being met.
  • Portal Management: Manage the portal to ensure all customer information is up to date and accurate, maintaining records of customer interactions, care plans, and service delivery.
Requirements
  • 2+ years experience in a high volume customer service environment
  • High level of attention to detail and ability to manage multiple tasks efficiently
  • Compassionate and customer-focused with a genuine commitment to enhancing the lives of older people
  • Excellent communication, interpersonal, and organizational skills
  • Ability to work independently and as part of a team
  • Proficiency in using customer management systems and Google suite
About Mable

Mable is a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach. We are an approved provider that specializes in self-management, partnering with our customers to create unique support plans that meet their needs and optimize their funds.