Senior Customer Experience Specialist

1 day ago

Brisbane, Queensland, Australia beBeeService Full time $93,755 - $104,617
Job Title

We are seeking a proactive and people-focused Service Centre Senior Advisor to be the first point of contact for employee support and advice on various operational and transactional matters.

  • Key responsibilities:
  1. Build strong relationships with staff by delivering high-quality customer service.
  2. Respond to low to medium complexity requests and ensure timely and accurate resolutions.
  3. Redirect more complex queries to the appropriate teams, while keeping requesters informed of progress.
  4. Support continuous improvement by helping to transition services from self-service to tier 1 support, including guiding users through available resources and service pathways.
About You

The ideal candidate will hold relevant tertiary qualifications or an equivalent combination of relevant experience and/or education/training. Candidates must have full unrestricted Australian work rights and may be subject to a National criminal history check.

What We Offer

This is a fixed-term opportunity based at Brisbane South (Nathan). As a member of our team, you will have access to learning and development opportunities, flexible work arrangements, salary packaging options, corporate health discounts, generous leave entitlements, and opportunities for internal mobility.

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