Senior Customer Experience Specialist

4 hours ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $76,515 - $78,000
Customer Service Leader

A career opportunity exists for a seasoned customer service professional to lead and drive excellence in customer relationships.

The ideal candidate will possess strong leadership skills, technical knowledge, and the ability to motivate and develop a team of customer service specialists.

Responsibilities will include developing and implementing customer service strategies, managing key performance metrics, and ensuring alignment with organisational goals.

  • Lead a team of customer service professionals, fostering a culture of high performance and continuous improvement.
  • Develop and implement customer service policies and procedures to enhance the overall customer experience.
  • Analyse and report on key performance metrics, driving operational efficiency and process improvements within the customer service centre.
Requirements and Qualifications
  • Minimum 1+ years of experience in a customer service management or team leadership role.
  • Bachelor Degree or Equivalent.
  • Proven ability to develop and implement customer service strategies and procedures.
  • Exceptional leadership and interpersonal skills, with the ability to build rapport with clients and collaborate with internal teams.
  • Strong analytical and problem-solving skills, with a focus on continuous improvement and customer satisfaction.
How To Apply

Applicants must submit their resume and a cover letter outlining their suitability for this role.

Only shortlisted candidates will be contacted. All applications will be treated with the strictest confidentiality.

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